Shipping policy
Welcome to Glow Pure Beauty Hub! We are committed to providing you with efficient, reliable and secure shipping services to ensure your beauty products arrive safely and on time. This shipping policy outlines all details related to order processing, delivery, costs and other related matters. For any questions, please contact us via the following channels: Contact Email: LuluRafik892@gmail.com Contact Phone: 3253664300 Store Address: 46 N. Regan Mead Circle, Spring, TX 77382 1. Order Processing Time All orders placed on our official platform will be processed within 1-2 business days (excluding weekends and public holidays). Orders placed after 2:00 PM CST will be processed on the next business day. During peak seasons, sales events or high-demand periods, processing time may be extended to 3 business days, and we will notify you in advance if there is any delay. 2. Shipping Destinations and Methods We currently offer shipping services to all contiguous states in the United States. We cooperate with reliable carriers such as USPS, UPS and FedEx to ensure the safe delivery of your packages. For shipments to Alaska, Hawaii, U.S. territories and international locations, please contact our customer service team in advance for specific shipping options and related information. 3. Shipping Costs and Delivery Timeframes Shipping costs are calculated based on the weight of your order, shipping destination and selected delivery method. Specific costs will be displayed at checkout before you confirm your order. We offer the following shipping options: - Standard Shipping (USPS/UPS Ground): Delivery takes 3-7 business days, with a flat rate of $7.95 for orders under $59. Free standard shipping is available for orders of $59 or more. - Expedited Shipping (USPS Priority/UPS 2-Day): Delivery takes 1-3 business days, with a shipping fee of $11.95 (only available for in-stock items, not applicable to Alaska, Hawaii and U.S. territories). Note: Delivery timeframes are approximate and start from the date your order is shipped. Weekends and public holidays are not counted as business days, which may affect delivery times. 4. Order Tracking Once your order is shipped, we will send a shipping confirmation email to your registered email address, which includes a tracking number and a link to track your package. You can also check the order status and tracking information by logging into your account on our platform. If you do not receive the shipping confirmation email within 3 business days after placing your order, please contact our customer service team promptly. 5. Shipping Restrictions Due to relevant regulations, some beauty products (such as aerosols, flammable liquids) may have shipping restrictions. We will check your order before shipping; if your order contains restricted items, we will contact you to adjust your order or provide alternative solutions. In addition, we do not deliver to P.O. box addresses; please provide a valid physical address when placing your order. 6. Lost, Damaged or Undelivered Packages If your package is lost, damaged or marked as delivered but not received, please contact us within 30 days of the shipping date. For lost or damaged packages caused by the carrier, we will assist you in filing a claim with the carrier. For undelivered packages due to incorrect shipping address provided by you, you will be responsible for the additional shipping fee for reshipment; if you choose a refund instead of reshipment, a 15% restocking fee will be deducted from the refund amount. Please note that we are not responsible for delays caused by force majeure (such as natural disasters, transportation failures, customs delays) or carrier-related issues beyond our control. 7. Returns and Exchanges Shipping You can request a return or exchange within 30 days of receiving your package, provided that the products are unused, unopened, in their original packaging with tags attached. For returns or exchanges caused by product quality issues, we will bear the return shipping fee; for returns or exchanges due to personal reasons (such as disliking the product), you will bear the return shipping fee. Please contact our customer service team in advance to obtain the return address and related instructions before returning the package. 8. Policy Updates Glow Pure Beauty Hub reserves the right to update or adjust this shipping policy at any time. Any changes will be posted on our official platform, and the updated policy will take effect from the date of posting. We recommend you check this policy regularly before placing an order. Thank you for choosing Glow Pure Beauty Hub. We will do our best to provide you with high-quality shipping services and a pleasant shopping experience. If you have any questions about shipping, please feel free to contact us. Glow Pure Beauty Hub Address: 46 N. Regan Mead Circle, Spring, TX 77382 Contact Phone: 3253664300 Contact Email: LuluRafik892@gmail.com